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WHAT DO THE TERMS QUALITY, CONSUMER, GOODS AND SERVICES INCLUDE ?

Under the Consumer Protection Act 1999 :

"goods" means goods which are primarily purchased, used or consumed for personal, domestic or household purposes and includes

• goods attached to, or incorporated in, any real or personal property
• animals, including fish
• vessels and vehicles
• utilities and
• trees, plants and crops whether on, under or attached to land or not

"services" includes any rights, benefits, privileges, or facilities that are or are to be provided, granted or conferred under any contract but does not include rights, benefits or privileges in the form of the supply of goods or the performance of work under a contract of service or any services provided or to be provided by professionals who are regulated by any written law (such as doctors, engineers, lawyers and architects) or health care services provided or to be provided by health professionals or health care facilities (such medical, dental, nursing, midwifery, pharmacy and ambulance services).

"consumer" means a person who

• acquires or uses goods or services of a kind ordinarily acquired for personal, domestic or household purpose, use of consumption and
• does not acquire or use the goods or services, or hold himself out as acquiring or using the goods or services, primarily for the purpose of
• resupplying them in trade
• consuming them in the course of a manufacturing process or
• in the case of goods, repairing or treating, in trade, other goods or fixtures on land

"quality" includes length, width, height, area, volume, capacity, weight and number.

HOW MUCH DOES IT COST TO FILE A TRIBUNAL CLAIM ?

All you have to pay is the filing fee to start the action.

The filing fee to file in a Tribunal claim is only RM$10.00.

You may also need to pay for prepaid register postage if you are effecting the service of Form 1 by post.