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• Library > Legal Subjects > Banking and Financial Law

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• Library > Legal Subjects > Litigation > Civil Matters

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• Banking and Financial Legalese (Terms)
• Buying on Hire Purchase
• Commodities
• Danaharta Act
• Exchange Control Rules
• Offshore Banking
• Securities

WHEN SHOULD I COMPLAINT AGAINST A BANK OR FINANCIAL INSTITUTION IN MALAYSIA ?

You may complaint about any bank or financial institution that you think has been

• unfair or
• deceptive

in any business dealings with you or

• contravenes

any provision of the Banking and Financial Institutions Act 1989.

HOW DO I LODGE A COMPLAINT AGAINST A BANK OR FINANCIAL INSTITUTION IN MALAYSIA ?

Where you have a complaint about a bank or financial institution, you may write to the Central Bank of Malaysia.

Before writing to the Central Bank of Malaysia, you must first try to resolve your problem directly with the personnel of the bank or financial institution concerned.

If you are dissatisfied with the explanation given or action taken, you should write to Central Bank of Malaysia.

Your letter should among others include

• your full name
• your identity card number
• your address
• your telephone contact
• your bank or financial institution address
• your bank or financial institution telephone contact
• your account or reference number with the bank or financial institution
• the person or department you have contacted to resolve the complaint
• brief description of the events in the order in which they happened, including specific dates and the bank or financial institution's action to which you object
• photocopies of any relevant information and correspondence and
• your signature

You may also write to the Central Bank of Malaysia by using the Complaint Form which can be obtained from the Central Bank of Malaysia.

The Central Bank of Malaysia will send you a letter of acknowledgment within 7 days.

In accordance with the Central Bank of Malaysia administrative procedures, your complaint will be investigate thoroughly both by the Central Bank of Malaysia and the bank or financial institution concerned.

The process may take some time and the Central Bank of Malaysia will revert to you as soon as they have completed the necessary investigation.

Please note that if you are already engaged in a legal suit against the bank or financial institution, the Central Bank of Malaysia cannot interfere in the legal process.

The Central Bank of Malaysia will not process any complaints on an anonymous basis or complaints which are frivolous or vexatious in nature.